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Privacy Policy

PRIVACY POLICY

Last Updated: May 25, 2023

ARS National Services Inc. (“ARS,” “we,” “us,” or “our”) is sensitive to privacy issues. We believe that it is important you know how we treat the information about you that we receive via www.arsnational.com (the “Site”) or through other channels.  The information regarding the collection, use, and disclosure of your personal information is not intended to contradict your rights under the Fair Debt Collection Practices Act.  ARS will not use or disclose any information in a manner that is prohibited by the Fair Debt Collection Practices Act or other applicable laws and regulations. 

In general, you may visit the Site without telling us who you are or revealing any personal information about you. E-mail addresses and other personal information such as first and last name, home or other physical address, telephone number, and other similar information are known only when voluntarily provided by a visitor.

Collection of Personal Information

Unless otherwise disclosed during the collection, information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”) that may be collected in connection with visits to this Site is retained by ARS or subsidiary corporations (“Affiliates”).  ARS has collected the following categories of personal information from consumers within the last twelve (12) months:

 

CATEGORY

DESCRIPTION

COLLECTED

Identifiers

Real name, alias, unique personal identifier, online identifier, Internet Protocol address, account name, or other similar identifiers.

 

YES

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Signature, education, employment, employment history, credit card number, or any other financial information.

 

YES

Protected classification characteristics under California or federal law

Characteristics of protected classifications under California or federal law.

YES

Commercial Information

Commercial information, including records of personal property, products or services purchased, obtained, or considered.

 

 

YES

Visitor data

Internet or other electronic network activity information, including, but not limited to, information regarding your interaction with the Site.

YES

Geolocation data and sensory data

Audio, electronic, visual, or similar information, including call recordings.

 

YES

Professional or employment-related information

Professional (or employment) related information.

 

YES

Education information

Education information, including school name, dates of attendance, degree, major/minor

 

YES

Inferences drawn from other personal information.

Inferences drawn from any of the information identified to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, abilities, and aptitudes, including employee assessments for retention purposes, and consumer ability to pay.

 

YES

Sensitive personal information

 (1) (A) A consumer’s social security, driver’s license, state identification card, or passport number.

(B) A consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

(C) A consumer’s precise geolocation.

(D) The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.

 

 

(2) (A) The processing of biometric information for the purpose of uniquely identifying a consumer.

 

YES

 

We have collected the above categories of personal information from the following categories of third parties within the last twelve (12) months:   internet service providers, data analytics providers, government entities, operating systems and platforms, and data brokers.

Using Personal Information

We may use the personal information we collect about you for any of the following business or commercial purposes:

  • To understand the use of our Site;
  • To make improvements;
  • To respond to specific requests from visitors;
  • To obtain parental consent from visitors under 18 years of age, where necessary;
  • To provide any necessary notices to our visitors or their parent or guardians, where necessary;
  • To send you notices regarding this Site or our business;
  • Auditing our current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
  • Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes;
  • Debugging to identify and repair errors that impair existing intended functionality;
  • Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling consumer requests, verifying customer information, processing payments, providing analytic services, or providing similar services on behalf of the business or service provider;
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
  • Providing debt collection services to businesses and collecting on defaulted accounts;
  • Employment purposes;
  • Undertaking internal research for technological development and demonstration;
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business; and
  • To conduct any other legitimate business activities not otherwise prohibited by law.

ARS and our Affiliates do not sell, transfer, or otherwise disclose personal information, except as described in this Privacy Policy or where disclosure is permitted by law.

We do not sell personal information, and we will not sell personal information except as described in this Privacy Policy. If we ever decide to sell personal information, we will provide you with notice and a right to opt-out of such sale.

We do not share personal information for cross-context behavioral advertising. If we ever decide to share personal information for cross-context behavioral advertising, we will provide you with notice and a right to opt-out of such sharing.

Disclosing Personal Information

We may disclose the personal information we collect about you:

  • With our affiliates and third-party service providers to the extent necessary to service or manage your account in the ordinary course of business;
  • To data analytics providers as described herein;
  • To third parties authorized and/or designated by you;
  • In the event of a reorganization, merger, sale, joint venture, assignment, transfer, bankruptcy or liquidation, or other disposition of all or any portion of our business, assets, or stock when not otherwise prohibited by law;
  • To comply with applicable laws;
  • To comply with lawful requests and legal process, including to respond to requests from public and government authorities;
  • To protect our rights, privacy, safety or property, and/or that of you or others unless otherwise prohibited by law; and
  • To conduct any other legitimate business activities not otherwise prohibited by law.

Children and Minors

It is our policy that visitors to our Site who are under the age of 18 should not post on or provide information to our Site without the consent of their parents. You should supervise the online activities of your children, and consider the use of parental control tools available from online services and software providers that help provide a kid-friendly Internet environment.

We have no actual knowledge that we have sold or shared any personal information of consumers under 16 years of age.

Cookies

A technology called “cookies” may be used to provide you with tailored information. A “cookie” is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

You have the ability to accept or decline cookies using your web browser settings. If you choose to not accept cookies from our Site, you may not be able to take full advantage of its features or to receive some of the services that it provides.

We may utilize Google Analytics as a means of collecting data and information relating to those accessing and using the Site. Information about how Google Analytics collect and process data and options you may have with regard to the collection of such data is available at https://policies.google.com/technologies/partner-sites.

Third-party vendors may collect personal information about your online activities over time and across different websites when you use the website. This Site does not respond to browser “Do Not Track” signals.

California Privacy Rights

Under the California Consumer Privacy Act, California residents have the right to:

  • Request that a business delete any personal information about the consumer which the business has collected via the Site and other channels.
  • Request that a business correct any inaccurate personal information about the consumer.
  • Request that a business limit the use and disclosure of a consumer’s sensitive personal information.
  • Request that a business that collects personal information about the consumer disclose to the consumer, free of charge, the following:
    • The categories of personal information, including sensitive personal information, that it has collected about that consumer.
    • The categories of sources from which the personal information, including sensitive personal information, is collected.
    • The business or commercial purpose for collecting or selling personal information, including sensitive personal information.
    • The categories of third parties with whom the business shares personal information, including sensitive personal information.
    • The specific pieces of personal information, including sensitive personal information, it has collected about that consumer.
  • Request that a business that sells the consumer’s personal information, or that discloses it for a business purpose disclose, free of charge, to the consumer:
    • The categories of personal information, including sensitive personal information, that the business collected about the consumer.
    • The categories of personal information, including sensitive personal information, that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
    • The categories of personal information, including sensitive personal information, that the business disclosed about the consumer for a business purpose.
  • Direct a business that sells or shares personal information about the consumer to third parties not to sell or share the consumer’s personal information.

You may also designate an authorized agent to make such requests on your behalf. We may require that the agent verify the agent’s own identity.

To exercise your California Consumer Privacy Act rights please use the form under the “CONTACT US” section on www.arsnational.com or call us at:

800-665-3140; TTY 866-922-9250; RELAY 800-936-7214

We may need to verify your identity using information from our business records.  Please be prepared to provide your name, phone number, and address.

You may be able to exercise some of your rights using an opt-out preference signal.  Please refer to the setting on your device or browser.

We will not retaliate or discriminate against you because you exercise any of the rights as described in this section.

 

Security

This Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. When credit card information is transmitted we use industry standard, SSL (secure socket layer) encryption.

Links to Third-Party Web Site

This Site may contain links to other sites of third parties. By including a link to a third-party site, we do not endorse or recommend any products or services offered or information contained at the third-party site. We are not responsible for the content or privacy practices of those other sites. Such third party may have a privacy policy different from that of ours and the third-party site may provide less security protection than our Site. If you decide to visit a third-party site via a link contained on our Site, you do so at your risk.

Retention of Personal Information

We retain the personal information we collect as described in this Privacy Policy for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Unless otherwise stated, any modifications to the Privacy Policy will go into immediate effect after they have been posted, as indicated by the Last Updated date located at the beginning of this Privacy Policy. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.

Contact Information

If you have any comments or questions about this Privacy Policy, you may contact us at legal@arsnational.com.